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Terms of Use

By using Home.RepairParts.co Services or completing an order on Home.RepairParts.co, you agree to the following conditions. Please read them carefully:

1)  Orders will deliver in 30 calendar days - Orders are typically delivered sooner, but there is no guarantee of expedited shipping.

2)  All sales are final - Cancellations and returns are only authorized at our sole discretion and may be denied for any reason.

3)  Disputing funds is prohibited - You agree to waive any right to financial dispute, and instead agree to work with us towards a resolution, or pay a $1,000.00 Chargeback Fee.

4)  Authoring third party reviews is prohibited - You agree to waive any right to disclose any information or opinions regarding Home.RepairParts.co or their affiliates, or pay a $1,000.00 Review Fee.

Please see below for further details:

We offer a wide range of products and services, and sometimes additional terms may apply. When you use an Home.RepairParts.co Service (for example, Your Profile, Gift Cards, or Home.RepairParts.co applications for mobile) you also will be subject to the guidelines, terms and agreements applicable to that Home.RepairParts.co Service ("Service Terms"). If these Conditions of Use are inconsistent with the Service Terms, those Service Terms will control.

SPECIAL ORDER ITEMS

Most of the 35,000 items we sell are considered "Special Order" or "Specialty" items, as we primarily sell hard-to-find repair parts.  Although we cannot guarantee a specific shipping time for any order, many orders are processed within 1-2 business days.

SHIPPING

You explicitly agree to the published Shipping Policy.  All items purchased from Home.RepairParts.co are shipped within the "Promised Fulfillment Period" of 30 calendar days, and you expressly agree to receive any items purchased within this timeframe, regardless of shipping option selected. We make no promise, express or implied, that any item purchased will be shipped or delivered within any timeframe other than 30 calendar days.

PREMIUM SHIPPING

Premium Shipping options may include Expedited or Priority Shipping.  Expedited Shipping means "beginning of the line," or your order is fulfilled before other orders placed prior to your order being placed.  Priority Shipping is a USPS Shipping Class, and is considered an upgrade to First Class and Parcel Select.  In the event that an item was purchased with Premium Shipping, and the Premium Shipping option is unavailable, we will offer a partial refund equal to the amount paid for Premium Shipping. PURCHASING EXPEDITED SHIPPING DOES NOT GUARANTEE SHIPPING WITHIN ANY PERIOD OF TIME, AS EXPEDITED SHIPPING IS SUBJECT TO THE AVAILABILITY OF THE ITEM ORDERED.

APARTMENTS, CONDOMINIUMS, & RESIDENTIAL SHIPPING ADDRESSES

Any order that includes an item or items which require special handling, 3rd party courier service, freight, or any special services which would prohibit the use of standard parcel delivery (such as USPS, UPS, or FedEx) will be delivered at the first level, ground floor, or most accessible location, to a recipient capable of receiving the order.

RETURNS, REFUNDS AND EXCHANGE

There is no guarantee of return, refund, or exchange for any item, order, or transaction. We reserve the right to deny any request for return, refund, or exchange for any reason.  All transactions are final upon deliver attempt, including incorrect shipping address, incorrect forward address, or refusal.

All Return Requests must be submitted from within your account on home.repairparts.co, and a Return Authorization must be provided in order to receive any refund.

Home.RepairParts.co does not take title to returned items until the item arrives at our fulfillment center. At our discretion, a refund may be issued without requiring a return. In this situation, Home.RepairParts.co does not take title to the refunded item. For more information about our returns and refunds, please see our Return Policy. All voluntary returns are subject to a non-negotiable 40% Minimum Restocking Fee.

CANCELLATIONS

When an order is placed, the system begins processing immediately. An invoice is created, the ordered items are picked and packaged, and a shipping label is created.  In many cases, a "Special Order" is placed with a vendor/distributor which cannot be refunded.  Due to the "Special Order" status of most of the items we sell, cancellations are rare and only provided at the sole discretion of Home.RepairParts.co.  We reserve the right to be deny a cancellation request for any reason. All order cancellations will be subject to a 20% Restocking Fee which shall be deducted from any refund that is issued.

CREDIT CARD DISPUTES, CHARGE-BACKS, CLAIMS, AND LAWSUITS

By using the website home.repairparts.co and/or purchasing on the website home.repairparts.co, you expressly waive and forfeit any and all claims regarding your purchase. By using the website home.repairparts.co and/or purchasing on the website home.repairparts.co, you expressly agree to pay any balance that is denied payment, charged-back, or refused by the credit card, merchant, or payment method that was used for the purchase of the ordered item(s).

By using the website home.repairparts.co and/or purchasing on the website home.repairparts.co, you expressly agree that there will be a $1,000 fee for any unpaid balance or monies from an order that is not paid in full, disputed transaction, charge-back, claim, or any attempt to refuse payment for an order that has been purchased and shipped to the shipping address provided by you.  By using the website home.repairparts.co and/or purchasing on the website home.repairparts.co, you expressly agree that any unpaid balance or monies from an order that is not paid in full, along with the $1,000 fee, can, and will, be sent to collections and included as a delinquency on your personal credit report.

Any dispute or claim relating in any way to your use of any Home.RepairParts.co Service, or to any products or services sold or distributed by Home.RepairParts.co or through Home.RepairParts.co is expressly waived.  At our sole descretion, we reserve the right to resolve any dispute by binding arbitration, rather than in court. The Federal Arbitration Act and federal arbitration law apply to this agreement.

There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages), and must follow the terms of these Conditions of Use as a court would.

We each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. If for any reason a claim proceeds in court rather than in arbitration we each waive any right to a jury trial. We also both agree that you or we may bring suit in court to enjoin infringement or other misuse of intellectual property rights.

THIRD PARTY REVIEWS

By using the website home.repairparts.co and/or purchasing on the website home.repairparts.co, you expressly waive and forfeit any and all right to author or participate in any negative reviews, or request mediation in any dispute outside of the terms of this agreement.  In the event that you author or participate in any negative reviews, or request mediation in any dispute outside of the terms of this agreement, you expressly agree that there will be a $1,000 fee for every instance of a negative review, complaint, or publically published opinion concerning Home.RepairParts.co or their subsiduaries.  By using the website home.repairparts.co and/or purchasing on the website home.repairparts.co, you expressly agree that any unpaid balance or monies resulting from any and all $1,000 fees, can, and will, be sent to collections and included as a delinquency on your personal credit report.

PRODUCT DESCRIPTIONS & IMAGES

Home.RepairParts.co attempts to be as accurate as possible. However, Home.RepairParts.co does not warrant that product descriptions or other content of any Home.RepairParts.co Service is accurate, complete, reliable, current, or error-free. If a product offered by Home.RepairParts.co itself is not as described, your sole remedy is to return it in unused condition.

Many product listings include schematics of multiple different parts, variations, or the larger unit that the listed product is designed to repair.  Thus no image is considered to be an advertisement or depiction of the product for sale unless specifically noted in the product description.  The image on the product listing is for reference only, and the product description always takes precedence over the image.  Any conflict between the image and the description should be brought to the attention of the webmaster PRIOR to purchase.

PRICING

Except where noted otherwise, the List Price or Suggested Price displayed for products on any Home.RepairParts.co Service represents the full retail price listed on the product itself, suggested by the manufacturer or supplier, or estimated in accordance with standard industry practice; or the estimated retail value for a comparably featured item offered elsewhere. The List Price or Suggested Price is a comparative price estimate and may or may not represent the prevailing price in every area on any particular day. For certain items that are offered as a set, the List Price or Suggested Price may represent "open-stock" prices, which means the aggregate of the manufacturer's estimated or suggested retail price for each of the items included in the set. Where an item is offered for sale by one of our merchants, the List Price or Suggested Price may be provided by the merchant.

With respect to items sold by Home.RepairParts.co, we cannot confirm the price of an item until you order. Despite our best efforts, a small number of the items in our catalog may be mispriced. If the correct price of an item sold by Home.RepairParts.co is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. Other merchants may follow different policies in the event of a mispriced item.

PRODUCT IMAGES

All products listed for sale on Home.RepairParts.co are displayed with the product image(s) and description provided by the supplier or manufacturer of the product. Images may include additional items which are not included with the product for sale, and are displayed for reference purposes only. We do not warrant or guarantee that the products are as displayed, or that what is displayed in the image(s) is what is included with the purchase. You agree to perform due diligence in researching the correct product, including manufacturer part number, brand, and application prior to purchasing a product. You agree to contact Home.RepairParts.co prior to purchasing a product in the event that there is a discrepancy regarding the image of a product.

We reserve the right, at our sole discretion, to return, refund, or exchange an item in the event we determine that a product is clearly misrepresented in the image and/or description. In most cases, the product may have some variation from the image, and no return, refund, or exchange is granted.

PRIVACY

Please review our Privacy Policy, which also governs your use of Home.RepairParts.co Services, to understand our practices.

ELECTRONIC COMMUNICATIONS

When you use any Home.RepairParts.co Service, or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site or through the other Home.RepairParts.co Services. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

COPYRIGHT

All content included in or made available through any Home.RepairParts.co Service, such as text, graphics, logos, button icons, images, audio clips, digital downloads, and data compilations is the property of Home.RepairParts.co or its content suppliers and protected by United States and international copyright laws. The compilation of all content included in or made available through any Home.RepairParts.co Service is the exclusive property of Home.RepairParts.co and protected by U.S. and international copyright laws.


If you believe that your work has been copied in a way that constitutes copyright infringement, please submit your complaint using our online form. We respond quickly to the concerns of rights owners about any alleged infringement.

Please provide us with this information:

    A physical signature of the person authorized to act on behalf of the owner of the copyright interest;
    A description of the copyrighted work that you claim has been infringed upon;
    A description of where the material that you claim is infringing is located on the site;
    Your address, telephone number, and e-mail address;
    A statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.

TRADEMARKS

Graphics, logos, page headers, button icons, scripts, and service names included in or made available through any Home.RepairParts.co Service are trademarks or trade dress of Home.RepairParts.co in the U.S. and other countries. Home.RepairParts.co's trademarks and trade dress may not be used in connection with any product or service that is not Home.RepairParts.co's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Home.RepairParts.co. All other trademarks not owned by Home.RepairParts.co that appear in any Home.RepairParts.co Service are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Home.RepairParts.co.

PATENTS

One or more patents owned by Home.RepairParts.co may apply to the Home.RepairParts.co Services and to the features and services accessible via the Home.RepairParts.co Services. Portions of the Home.RepairParts.co Services may operate under license of one or more patents.

LICENSE AND ACCESS

Subject to your compliance with these Conditions of Use and your payment of any applicable fees, Home.RepairParts.co or its content providers grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and make personal and non-commercial use of the Home.RepairParts.co Services. This license does not include any resale or commercial use of any Home.RepairParts.co Service, or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of any Home.RepairParts.co Service or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. All rights not expressly granted to you in these Conditions of Use or any Service Terms are reserved and retained by Home.RepairParts.co or its licensors, suppliers, publishers, rightsholders, or other content providers. No Home.RepairParts.co Service, nor any part of any Home.RepairParts.co Service, may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Home.RepairParts.co. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Home.RepairParts.co without express written consent. You may not use any meta tags or any other "hidden text" utilizing Home.RepairParts.co's name or trademarks without the express written consent of Home.RepairParts.co. You may not misuse the Home.RepairParts.co Services. You may use the Home.RepairParts.co Services only as permitted by law. The licenses granted by Home.RepairParts.co terminate if you do not comply with these Conditions of Use or any Service Terms.

YOUR ACCOUNT

If you use any Home.RepairParts.co Service, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Home.RepairParts.co does sell products for children, but it sells them to adults, who can purchase with a credit card or other permitted payment method. If you are under 18, you may use the Home.RepairParts.co Services only with involvement of a parent or guardian. Home.RepairParts.co reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.

REVIEWS, COMMENTS, COMMUNICATIONS, AND OTHER CONTENT

Visitors may post reviews, comments, photos, and other content; send e-cards and other communications; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Home.RepairParts.co reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.

If you do post content or submit material, and unless we indicate otherwise, you grant Home.RepairParts.co a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Home.RepairParts.co and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Home.RepairParts.co for all claims resulting from content you supply. Home.RepairParts.co has the right but not the obligation to monitor and edit or remove any activity or content. Home.RepairParts.co takes no responsibility and assumes no liability for any content posted by you or any third party.


RISK OF LOSS

All items purchased from Home.RepairParts.co are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Home.RepairParts.co SOFTWARE TERMS

In addition to these Conditions of Use, the terms found here apply to any software (including any updates or upgrades to the software and any related documentation) that we make available to you from time to time for your use in connection with Home.RepairParts.co Services (the "Home.RepairParts.co Software").

OTHER BUSINESSES

Parties other than Home.RepairParts.co operate stores, provide services, or sell product lines on this site. In addition, we provide links to the sites of affiliated companies and certain other businesses. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any of these businesses or individuals or the content of their Web sites. Home.RepairParts.co does not assume any responsibility or liability for the actions, product, and content of all these and any other third parties. You should carefully review their privacy statements and other conditions of use.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

THE Home.RepairParts.co SERVICES AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) AND OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE Home.RepairParts.co SERVICES ARE PROVIDED BY Home.RepairParts.co ON AN "AS IS" AND "AS AVAILABLE" BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. Home.RepairParts.co MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE Home.RepairParts.co SERVICES, OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE Home.RepairParts.co SERVICES, UNLESS OTHERWISE SPECIFIED IN WRITING. YOU EXPRESSLY AGREE THAT YOUR USE OF THE Home.RepairParts.co SERVICES IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, Home.RepairParts.co DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Home.RepairParts.co DOES NOT WARRANT THAT THE Home.RepairParts.co SERVICES, INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE Home.RepairParts.co SERVICES, Home.RepairParts.co'S SERVERS OR ELECTRONIC COMMUNICATIONS SENT FROM Home.RepairParts.co ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. Home.RepairParts.co WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF ANY Home.RepairParts.co SERVICE, OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH ANY Home.RepairParts.co SERVICE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

APPLICABLE LAW

By using any Home.RepairParts.co Service, you agree that the Federal Arbitration Act, applicable federal law, and the laws of the state of Wyoming, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Home.RepairParts.co.

SITE POLICIES, MODIFICATION, AND SEVERABILITY

Please review our other policies, such as our pricing policy, posted on this site. These policies also govern your use of Home.RepairParts.co Services. We reserve the right to make changes to our site, policies, Service Terms, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.


SOFTWARE TERMS

Use of the Home.RepairParts.co Software. You may use Home.RepairParts.co Software solely for purposes of enabling you to use and enjoy the Home.RepairParts.co Services as provided by Home.RepairParts.co, and as permitted by the Conditions of Use, these Software Terms and any Service Terms. You may not incorporate any portion of the Home.RepairParts.co Software into your own programs or compile any portion of it in combination with your own programs, transfer it for use with another service, or sell, rent, lease, lend, loan, distribute or sub-license the Home.RepairParts.co Software or otherwise assign any rights to the Home.RepairParts.co Software in whole or in part. You may not use the Home.RepairParts.co Software for any illegal purpose. We may cease providing any Home.RepairParts.co Software and we may terminate your right to use any Home.RepairParts.co Software at any time. Your rights to use the Home.RepairParts.co Software will automatically terminate without notice from us if you fail to comply with any of these Software Terms, the Conditions of Use or any other Service Terms. Additional third party terms contained within or distributed with certain Home.RepairParts.co Software that are specifically identified in related documentation may apply to that Home.RepairParts.co Software (or software incorporated with the Home.RepairParts.co Software) and will govern the use of such software in the event of a conflict with these Conditions of Use. All software used in any Home.RepairParts.co Service is the property of Home.RepairParts.co or its software suppliers and protected by United States and international copyright laws.

Use of Third Party Services. When you use the Home.RepairParts.co Software, you may also be using the services of one or more third parties, such as a wireless carrier or a mobile platform provider. Your use of these third party services may be subject to the separate policies, terms of use, and fees of these third parties.

No Reverse Engineering. You may not, and you will not encourage, assist or authorize any other person to copy, modify, reverse engineer, decompile or disassemble, or otherwise tamper with, the Home.RepairParts.co Software, whether in whole or in part, or create any derivative works from or of the Home.RepairParts.co Software.

Updates. In order to keep the Home.RepairParts.co Software up-to-date, we may offer automatic or manual updates at any time and without notice to you.

Export Regulations; Government End Users. You must comply with all export and re-export restrictions and regulations of the Department of Commerce and other United States agencies and authorities that may apply to the Home.RepairParts.co Software. If you are a U.S. Government end user, we are licensing the Home.RepairParts.co Software to you as a "Commercial Item" as that term is defined in the U.S. Code of Federal Regulations (see 48 C.F.R. § 2.101), and the rights we grant you to the Home.RepairParts.co Software are the same as the rights we grant to all others under these Conditions of Use.

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